Frequently Asked Questions

Everything you need to know about our services

Common Questions

📄 Service Policies

⏱ Time & Pricing Policy

Rates are based on time reserved, not solely on minutes spent walking. Once a visit has begun, the service is fulfilled even if conditions require adjustments. No refunds or discounts are issued for shortened walks due to weather, safety, or pet behavior.

🌦 Weather Policy

Walks will be attempted as scheduled whenever weather conditions allow. In cases of heavy rain, snow, extreme heat, icy conditions, or other unsafe weather, outdoor time may be shortened for the safety and comfort of the dog and sitter. When a full walk is not possible, a potty break and basic care will be provided instead. Safety always comes first.

🏠 Owner-Home Policy

Dog walking and drop-in services may be provided while the owner is home. When an owner is present, services are limited to the scheduled walk or potty break only. Indoor playtime or extended companionship is not provided while the owner is home.

🐾 Multiple Pets & Special Care

Additional dogs are +$5 per dog, per visit or walk. Cat visits are tiered by household size — Classic covers 1–2 cats with a simple routine, while Royal is built for multi-cat households with 3+ litter boxes. No Ruff Nights is priced per night and includes up to 2 dogs and 2 cats. Larger households, high-energy dogs, or unusually involved routines may receive customized pricing. All medical, behavioral, or handling concerns must be disclosed prior to booking.

💳 Payment, Deposits & Cancellations

Walks, drop-ins, cat visits, and Pet Taxi require payment in full to reserve the booking. No Ruff Nights and multi-day reservations require a 25% deposit to hold the dates, with the remaining balance due by the beginning of the stay. Walk and drop-in cancellations made the night before, or at least 4 hours before the service window, are not charged; less than 4 hours' notice may be charged the full rate. The 25% overnight deposit is non-refundable if the reservation is canceled.

🛑 Safety & Right to Refuse Service

For safety reasons, services may be modified or declined if a pet's behavior presents a risk to the sitter, the pet, or the public.

✔ Final Note: The goal of these policies is to provide safe, reliable, and professional care while maintaining clear expectations for both clients and sitter.

Still have questions?

We're here to help! Reach out and we'll get back to you within 24 hours.